John Matthews, Hatfield
Janet Madison, Ware
Isabelle Newton, Stevenage
On discharge from hospital, my very elderly mother needs daily care, several times a day. My family researched care providers very carefully, contacted several in the Hertford area & read all the inspection reports!
On talking with Rachel at Eureka Care Services, we were immediately impressed with her thorough communication about mum, what would be needed, her services & staff. She visited the hospital & mum's home & did lots of preparation before mum even came home! Rachel has been lovely with mum!! Kind, caring, patient, encouraging, calm...
She's chatted with the family,-& especially with dad, who's 94 & needs encouraging words too! & she's the first person who's asked if I'm ok ( daughter) !
I live 250 miles away, but feel totally confident that Rachel will contact me anytime she needs to , & that I leave my mum & dad in VERY caring & safe hands. I would just add that my mother had other carers before her hospital stay. Whilst we were not unhappy with the care they provided, Rachel offers an even better level of all- round care & communication!
Gillian Wright, Hertford