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FAQs

Timesheet are to be used to record hours of work done and get it signed by clients manager/ senior member of staff, submitted to the office for payment every Monday 11am emailed Timesheet, post or fax to the office every Monday by 11 am to be processed for payment on Friday.

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Weekly pay every Friday (one week in arrears)submit your time sheet. Except for bank/public holiday, we would advise of pay date in advance.

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Your passport or photo ID from EU country, British birth certificate, proof of address e.g utility bills phone/gas, bank statement, proof of national insurance number e.g NI letter, P45, P60, Certificate- moving and handling, CPR, first aid, food hygiene, current DBS certificate that is registered with the update service.

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You can contact us to speak to you explain fee and funding in details. You can pay privately with your budget or you can apply for funding to social services.

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All our carers wear photo ID badge and uniform with the name of the agency on it. If you in doubt phone is straight away.

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If you required help to remind you of your medication care staff would be happy to remind you at each visit.

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We can not guarantee same carer everyday due to sick leaves, annual leave but would provide competent carer and well trained to visit and support you, we offer care from 15minutes to 24 hours. Feel free to tell us your needs, we use person centred approach.

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